Complaints

Contact your Relationship Manager.

If you have any question, or a complaint, the first person to contact is your Relationship Manager. Contact him or her by telephone, by mail, or by e-mail.

You are not satisfied with the answer provided by your Relationship Manager.
Who should you contact?

DOES YOUR QUESTION CONCERN A BANKING ISSUE?
    Send in your complaint:
  • By mail: Service Qualité Client - 183 avenue Daumesnil - 75575 Paris Cedex 12
  • By E-mail : Barclays Relation Client (relation.client@barclays.fr)
  • By tél. : +33 (0) 1 55 78 72 27 (no call surcharge).
DOES YOUR QUESTION CONCERN LIFE INSURANCE?
Does your complaint concern the duty to provide advice and information or marketing terms and conditions?

Send in your complaint to:
Service Qualité Client
183 avenue Daumesnil
75575 Paris Cedex 12

For any other question

Send in your complaint to:
Barclays Vie
183 avenue Daumesnil
75575 Paris Cedex 12

Barclays France and Barclays Vie undertake to acknowledge receipt of your complaint within 10 working days from its receipt and send a reply as soon as possible and at the latest within two months, unless the complexity requires a period additional.

The answer provided by our services does not satisfy you.
Who should you contact?

DOES YOUR QUESTION CONCERN A BANKING ISSUE?

You may refer the issue to the Mediator in accordance with the Charter of the Mediation Service provided by the FBF (French Banking Federation).
This referral may be made by writing to the following address:
Monsieur le Médiateur
CS 151
75422 PARIS Cedex 09

or online at the following URL www.lemediateur.fbf.fr
Charter of the mediation services provided by the FBF (French Banking Federation)(FBF). >> pdf

Dans le cas où le contrat objet de votre réclamation aurait été conclu en ligne (et exclusivement dans ce cas), vous pouvez également vous connecter et suivre la procédure indiquée sur la plateforme européenne de règlement en ligne des litiges (RLL) disponible à l'adresse suivante : https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.


DOES YOUR QUESTION CONCERN LIFE INSURANCE?

You may refer the issue to the Mediator in accordance with the Charter "La Médiation de l'Assurance".

This referral may be made by writing to the following address:
La Médiation de l'Assurance
TSA 50110
75441 PARIS CEDEX 09
ou en ligne à l'adresse : www.mediation-assurance.org
Charte de la Médiation de l'Assurance >> pdf

Dans le cas où le contrat objet de votre réclamation aurait été conclu en ligne (et exclusivement dans ce cas), vous pouvez également vous connecter et suivre la procédure indiquée sur la plateforme européenne de règlement en ligne des litiges (RLL) disponible à l'adresse suivante : https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage


DOES YOUR QUESTION CONCERN INVESTMENT SERVICES AND/OR PRODUCTS?

You may refer the issue to the AMF (French financial market authority) Mediator. This referral may be made by writing to the following address:
Autorité des marchés financiers
Médiateur de l'AMF
17 place de la Bourse
75082 Paris Cedex 02

To obtain information about AMF Mediation, consult the website www.amf-france.org under the heading: Le Médiateur de l'AMF.