Here is a set of recommendations to help guard against certain Internet attacks, such as phishing.
These are the minimal precautions to follow; they are provided simply for information purposes. It is important to remain vigilant when you receive unusual e-mails or when you are browsing the Internet. Be aware that your bank will never ask you to provide your bank account number or your credit card number in an e-mail. If you receive such a message, we request that you please warn your Relationship Manager.
Always see to it that your browser and antivirus application are up to date, and that your firewall is activated when you are browsing the Internet. The most recent navigators offer anti-pirating warning systems: pirate sites are flagged by users
It is best to browse using a "user" profile rather than an "administrator" profile. Certain viruses cannot install themselves if the user is using a "user" profile.
Never access your personal banking space by clicking on a link in a message. A "barclays.fr" hypertext link does not necessarily connect to a barclays.fr page. If you have any doubts, contact your Relationship Manager. Always check to ensure you are on the right website. To do so, verify that the domain name is indeed that of Barclays as shown the example below:
Vérifiez toujours que vous êtes sur le bon site. Pour cela, vérifiez que le nom de domaine est bien celui de Barclays comme dans l'exemple ci-dessous :
Your customer space is protected by the https protocol. The URL (the address) of your customer space starts with the letters 'https'. The certificate present in the search bar of your browser guarantees that you are on the right website.
Note: a padlock displayed in the body of a web page provides no security guarantee./p>
Fake e-mails sent by IT pirates and purporting to be from Barclays circulate on the Web regularly. These messages illegally reproduce Barclays trademarks and logos.
In these e-mails, recipients are asked to download fake PDF forms or ZIP files claiming to be intended to reinforce Barclays security. In actual fact, these are computer viruses that are activated when the downloaded files are opened. A Trojan Horse* then downloads other malware* that runs in the background, thereby putting the contaminated PC under the control of the hackers.
This type of pirating, which consists of appropriating the ID of a brand for the purpose of defrauding its customers by making them download viruses or by connecting them to a fake website is called phishing.
You must neither use the hypertext links nor download the files provided in e-mails about whose origins you are uncertain.
Finally, be aware that the pirates send their spam (unwanted e-mails) at random, when targeting the customers of the major banking institutions around the world. They have no way of knowing that you are a customer of our establishment. They only hope that out of the 100,000 messages sent out, a few will end up in the inbox of a customer of the targeted establishment.
* Trojan Horse: A Trojan Horse is malware whose goal is to install an active "parasite" on the host computer: virus or spyware.
* Malware is malicious software developed for the purpose of harming a computer system, without the consent of the infected user.
Malware includes viruses, Trojan horses, as well as other threats.
If you believe you have been a victim of pirating, contact your Relationship Manager immediately.
If you have doubts about the origin of a message or if you detect a case of phishing that makes use of the Barclays logos and trade names, contact your relationship manager or forward the suspect e-mail to our dedicated department at the following address: firstname.lastname@example.org.